Aftersales Manager

Key Responsibilities:

• Oversee all aspects of the service and parts departments.
• Lead workshop operations to maximise efficiency, productivity, and profitability.
• Monitor departmental performance through financial reporting and key operational metrics.
• Identify opportunities to improve processes, customer satisfaction, and revenue generation.
• Ensure workshop capacity and resources are effectively managed to meet demand.
• Deliver an outstanding customer experience from vehicle booking through to collection.
• Resolve escalated customer issues promptly and professionally.
• Implement initiatives to increase customer retention and aftersales revenue.
• Manage, motivate, and develop Service Advisors, Technicians, Workshop Controllers, and Parts personnel.
• Conduct regular performance reviews, coaching sessions, and team meetings.
• Support training, career development, and succession planning across the department.
• Ensure compliance with manufacturer requirements, company procedures, and industry regulations.
• Maintain high standards of health and safety throughout the operation.
• Control departmental budgets and manage costs effectively.
• Promote a culture of accountability, teamwork, and continuous improvement.
• Ensure accurate reporting, administration, and use of dealer management systems.
• Collaborate with senior leadership to deliver strategic business objectives.

Candidate Profile:

• Previous experience managing a busy dealership aftersales or service department.
• Strong commercial acumen with a proven ability to improve performance and profitability.
• Demonstrated leadership experience managing teams within an automotive environment.
• Excellent people-management and coaching abilities.
• Strong communication and relationship-building skills.
• Organised and capable of managing multiple priorities in a fast-paced setting.
• Customer-focused with a practical, results-driven approach.
• Confident decision-maker with strong problem-solving skills.
• Experience using dealership management and reporting systems.
• Professional, approachable, and capable of leading by example.
• Full clean driving licence.

Package:

• Basic salary of €75,000.
• Performance-related bonus of up to €20,000.
• Company vehicle.
• Pension scheme.
• Employee Assistance Programme.
• Staff referral incentives.
• Employee discount programme.