Aftersales Manager

This is a senior leadership position with responsibility for the overall success of the service and parts operation. The successful candidate will be trusted to make key commercial and operational decisions while developing a high-performing team that consistently delivers excellent results for both customers and the business.

Key Responsibilities:

• Take full ownership of the daily operation of the service and aftersales department.
• Drive workshop performance through effective planning, scheduling and resource management.
• Monitor labour sales, departmental profitability and workshop efficiency.
• Analyse key performance indicators and introduce improvements where necessary.
• Ensure workshop capacity is utilised effectively while maintaining service quality.
• Maintain high standards of customer care throughout the entire aftersales journey.
• Handle customer concerns and complex cases in a professional manner.
• Develop strategies to improve customer loyalty and repeat business.
• Lead and support Service Advisors, Technicians, Workshop Controllers and Parts staff.
• Conduct regular one-to-one meetings, performance reviews and coaching sessions.
• Identify opportunities for staff development and ongoing training.
• Support apprentice development and succession planning initiatives.
• Ensure all manufacturer standards and operational procedures are followed.
• Oversee health and safety compliance across the department.
• Manage departmental budgets, costs and resources effectively.
• Drive a positive team culture built around performance, accountability and customer service.
• Ensure accurate use of systems, processes and reporting tools.
• Work closely with senior management to achieve business objectives and growth plans.

What We’re Looking For:

• Previous experience managing a busy automotive service or aftersales operation.
• Strong commercial awareness with a track record of achieving performance targets.
• Proven leadership experience managing and motivating multi-disciplinary teams.
• Excellent communication and relationship-building skills.
• Strong organisational skills and the ability to prioritise effectively.
• Customer-focused with a proactive and solutions-driven approach.
• Confident making decisions in a fast-paced environment.
• High attention to detail and commitment to operational excellence.
• Good understanding of dealership systems and workshop processes.
• Professional, approachable and capable of leading by example.
• Full clean driving licence.

What’s on Offer:

• €75,000 basic salary
• Performance bonus of up to €20,000
• Company vehicle
• Pension scheme
• Employee Assistance Programme
• Staff referral programme
• Employee discount scheme

This is an excellent opportunity for an experienced automotive leader looking to take the next step in their career, oversee a high-volume aftersales operation, and play a key role in the continued growth and success of a leading dealership group.