Operations Manager

Responsibilities:

• Oversee the daily operations of multiple cleaning contracts across various client sites.
• Manage and support supervisors, team leaders, and cleaning operatives to ensure high standards are maintained.
• Ensure all contracts are delivered in line with agreed specifications, budgets, and service level agreements.
• Carry out regular site inspections, audits, and quality checks.
• Plan staffing levels and allocate resources effectively to meet operational requirements.
• Recruit, train, and develop cleaning personnel while promoting a positive and productive working culture.
• Manage employee attendance, performance, disciplinary matters, and scheduling.
• Maintain strong relationships with clients, acting as the main point of contact for operational matters.
• Monitor contract profitability and control labour, equipment, and consumable costs.
• Ensure compliance with health & safety legislation, risk assessments, and company procedures.
• Investigate and resolve client queries, complaints, and service issues promptly and professionally.
• Produce operational reports, performance updates, and improvement plans for senior management.
• Identify opportunities for contract growth, service enhancements, and operational efficiencies.

Experience:

• Minimum 5 years’ experience in an operations, facilities management, or contract cleaning management role.
• Proven ability to manage multiple sites, teams, and client relationships simultaneously.
• Strong leadership and people management skills.
• Excellent communication and customer service abilities.
• Experience managing budgets, labour costs, and contract profitability.
• A strong understanding of cleaning procedures, industry standards, and quality control measures.
• Excellent organisational and problem-solving skills.
• Ability to work independently and make informed operational decisions.
• Competent in Microsoft Office and workforce scheduling systems.
• Strong understanding of health & safety requirements within a service-led environment.

Qualifications:

• Relevant qualification in Business Management, Facilities Management, Operations Management, or a related discipline is advantageous.
• Health & Safety qualifications such as IOSH, NEBOSH, or equivalent would be beneficial.
• Full Irish driving licence is essential.