Service Coordinator

Responsibilities:

• Manage maintenance schedules and planners, ensuring all visits are arranged in line with contract requirements.
• Coordinate subcontractor attendance, confirming appointments, site access requirements and permits.
• Monitor completion of scheduled works and ensure service reports, certificates, and compliance documentation.
• Follow up on outstanding visits, overdue inspections, and missing paperwork to maintain service compliance.
• Receive and process maintenance requests, ensuring jobs are prioritised and assigned appropriately.
• Track progress of reactive works from initial request through to completion.
• Provide regular updates to clients regarding attendance, work status, and resolution timelines.
• Escalate urgent issues, service concerns, or client complaints to management when required.
• Assist with the effective scheduling of engineering resources across multiple contracts.
• Liaise with internal teams to resolve access issues, resource shortages, and scheduling conflicts.
• Coordinate specialist subcontractors and ensure all required information is available before works commence.
• Support the smooth delivery of maintenance activities while maintaining accurate service records.
• Maintain accurate job records and service documentation within company systems.
• Ensure completed works are properly documented and ready for invoicing.
• Produce reports and assist with contract administration as required.

Requirements:

• Previous experience in a Service Coordinator, Facilities Coordinator, Helpdesk, Planning, or Scheduling role.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent communication and customer service abilities.
• Confident using Microsoft Office and service management systems.
• Ability to work effectively with clients, engineers, subcontractors, and internal stakeholders.
• Previous experience within facilities management, maintenance, construction, engineering, or building services would be a distinct advantage.

If you are a detail-oriented coordinator who thrives in a busy environment and enjoys keeping operations running smoothly, we would love to hear from you.