Service Operations Coordinator

Working closely with management and field-based engineers, you will play a key role in planning workloads, managing service activities, and delivering an exceptional customer experience.

Key Responsibilities:

• Coordinate and manage service-related enquiries received via phone and email.
• Schedule engineers’ workloads and organise service and maintenance visits.
• Keep customers informed of progress, updates, and expected response times.
• Plan and coordinate preventative maintenance programmes.
• Liaise with contractors, suppliers, and external service providers.
• Maintain accurate service records, reports, and documentation.
• Support invoicing processes and general operational administration.
• Prepare and manage compliance, reporting, and service-related documentation.
• Work closely with operational teams to ensure efficient resource planning and service delivery.

About You:

• Previous experience in service coordination, operations support, scheduling, facilities management, or customer service.
• Exceptional organisational and time-management skills.
• Strong communication skills with the ability to build positive relationships with customers and colleagues.
• Comfortable managing competing priorities in a busy environment.
• High level of attention to detail and accuracy.
• Proficient in Microsoft Office and general business systems.
• Positive, proactive, and solutions-focused approach.

What’s on Offer:

• Salary of €35,000 – €40,000, depending on experience.
• Permanent, full-time position with a growing organisation.
• Supportive and collaborative team environment.
• Excellent opportunities for career development and progression.
• Diverse and varied workload with genuine responsibility.
• Opportunity to join an established business with ambitious growth plans.