Clerical Officer Grade IV

Administration:

• Ensure the efficient day-to-day administration of area of responsibility.
• Ensure that deadlines are met and service level agreements are maintained.
• Support the preparation and issuing of office documentation to the highest possible standard by monitoring and reviewing the work of the team to ensure quality and accuracy.
• Ensure that archives and records are accurate and readily available.
• Maintain confidentiality of documentation, records, etc.
• Maximise the use of technology in ensuring work is completed to a high standard.
• Ensure line management is kept informed of issues.
• Ensure that stakeholders are kept informed and that their views are communicated to middle management.
• Organise, attend and take minutes at meetings as required.
• Manage the performance of staff.
• Ensure an even distribution of workload amongst the team, considering absence due to annual leave etc.
• Supervise and ensure the well-being of staff within own remit.
• Co-operate and work in harmony with other teams and disciplines.
• Manage Social Media and content for the department.

Customer Service:

• Promote and maintain a customer focused environment including monitoring efficiency of service provided by the team and notifying Line Manager of any areas of improvement.
• Ensure that service users are treated with dignity and respect.
• Act on feedback from service users / customers and report the same to Line Manager.
• Uphold all Standards, Policies, Procedures and Legislation.
• Maintain own knowledge of relevant regulations and legislation e.g. Financial Regulations, Health & Safety Legislation, Employment Legislation, FOI Acts, GDPR.
• The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time and to contribute to the development of the post while in office.

Requirements:

• Experience with Social Media/Canva is a distinct advantage.
• Holding a position of Clerical Officer or a similar role for at least 1 year.
• Strong experience in a busy office performing data entry administration.
• Prioritising a large volume of work and having strong time management skills.
• Experience with overseeing work and managing team performance.