Technical Support and Training Manager

Technical Support & Training Manager

Location: Dublin, Ireland
Salary: Circa €85,000 + benefits
Recruiter: Orange Recruitment (on behalf of a leading data centre technology provider)

Orange Recruitment is partnering with a global leader in data centre cooling and mission-critical HVAC solutions to appoint an experienced Technical Support & Training Manager. This is a senior technical leadership role based in Dublin, supporting a worldwide product portfolio from a highly advanced manufacturing and engineering organisation.

This position offers a unique opportunity to combine hands-on technical expertise, people leadership, and strategic training development within a fast-growing, international business.

The Role

The Technical Support & Training Manager will lead the technical support and technical training functions, managing a team of engineers while acting as a senior technical authority across the business. You will work closely with engineering, R&D, QAQC, service, and project teams to ensure best-in-class technical support, commissioning delivery, and customer satisfaction.

Key Responsibilities

Technical Support & Leadership

• Lead all internal and external product and technical support activities.
• Manage, mentor, and develop a team of technical support engineers.
• Provide advanced technical support on mission-critical HVAC equipment.
• Lead troubleshooting and diagnosis of complex technical issues including refrigeration circuits, control systems, and communications.
• Act as escalation point for critical technical support cases and coordinate with internal subject matter experts.
• Support commissioning, performance verification, and warranty investigations.
• Ensure support requests are resolved within agreed KPIs and service levels.
• Prepare management reports and recommendations based on technical data and service trends.

Training & Knowledge Development

• Develop and maintain a robust technical training strategy aligned with business needs.
• Design and deliver structured training programmes including classroom, online, and factory-based workshops.
• Create and deliver technical training for internal staff, service partners, and customers.
• Develop service documentation, technical bulletins, manuals, troubleshooting guides, and control system documentation.
• Collaborate with the EMEA digital team to develop scalable, self-service digital training solutions.
• Manage training facilities, demonstration rigs, and software simulation tools.
• Coordinate technical knowledge sharing across EMEA data centre teams.

Collaboration & Continuous Improvement

• Provide customer and field feedback to support product development and continuous improvement.
• Work closely with QAQC teams to investigate and resolve quality issues.
• Support project managers with project-related commissioning activities where required.
• Identify maintenance and service opportunities with new and existing customers.
• Mentor field service engineers, new hires, and apprentices, contributing to long-term capability development.

Candidate Profile

• Strong technical background in HVAC, mission-critical cooling, or data centre technologies.
• Proven experience leading technical support teams and delivering technical training.
• In-depth knowledge of refrigeration systems, control systems, and industrial communications.
• Excellent troubleshooting, diagnostic, and problem-solving skills.
• Confident communicator with the ability to train, mentor, and influence stakeholders at all levels.
• Customer-focused with a high standard of professionalism and accountability.
• Comfortable working in a fast-paced, global engineering environment.

The Opportunity

• Senior technical leadership role within a growing, global organisation.
• High visibility role influencing technical strategy and customer experience.
• Exposure to cutting-edge data centre and mission-critical infrastructure technology.
• Competitive salary circa €85,000 plus benefits.
• Strong emphasis on training, mentoring, and professional development.

Orange Recruitment is managing this appointment on behalf of our client. All applications will be treated in the strictest confidence.