Technical Business Analyst

Orange Recruitment are seeking a Technical Business Analyst to join Enterprise Ireland’s Service Delivery Transformation team. This is an exciting opportunity to contribute to the LEO Digital Transformation Programme, a national initiative enhancing how Local Enterprise Offices (LEOs) deliver services to Irish SMEs and startups.

As a Technical Business Analyst, you’ll play a critical role in aligning the LEO CRM (Client Relationship Management) system with business requirements-working across solution design, development, testing, and rollout.

You’ll work closely with key stakeholders from Enterprise Ireland, Local Enterprise Offices, and software delivery partners to ensure solutions are innovative, client-focused, and scalable.

Job Title: Technical Business Analyst – Digital Transformation

Location: Dublin

Contract: 3.5 years Fixed Term Contract

Salary: €80,668 – €99,073 (Contributory), €77,917 – €94,117 (Non-Contributory)

Key Responsibilities

• Collaborate with stakeholders to gather, validate, and document business requirements, user stories, and acceptance criteria using JIRA.
• Act as a subject matter expert in business processes and support solution design and implementation.
• Ensure CRM system functionality aligns with evolving project scope and user needs.
• Track and manage requirements through the full project lifecycle.
• Participate in daily standups and sprint planning sessions within an Agile environment.
• Support User Acceptance Testing (UAT), post-go-live support, and contribute to process improvement.
• Work alongside the Senior Business Analyst to learn best practices and support continuous delivery.

Key Deliverables

• Clear documentation of user stories and acceptance criteria.
• Successful alignment between business needs and technical solutions.
• Identification and resolution of system gaps or discrepancies.
• Active involvement in solution testing and refinement.
• Contribution to lessons learned and knowledge transfer for future projects.

Required Skills & Qualifications

Essential:

• Bachelor’s degree in Business, IT, or a related field.
• Proven experience in technical business analysis, with a strong focus on digital transformation projects.
• Expertise in documenting business requirements, writing user stories, and supporting solution testing.
• Experience with CRM platforms (preferably Microsoft Dynamics), JIRA, and collaborative stakeholder engagement.

Desirable:

• Lean Six Sigma Green Belt or equivalent.
• Experience with data modeling, Visio, and advanced Excel.
• Working knowledge of Agile and hybrid project methodologies.
• Strong communication, critical thinking, and negotiation skills.