Quality & Patient Safety Manager

Job description

Quality & Patient Safety Manager – Grade VI

Location: Dublin 16
Salary: €56,195
Contract Type: Permanent, Full-Time
Hours: 39 hours per week, Monday to Friday

Orange Recruitment is sourcing on behalf of our client for an experienced and motivated Quality & Patient Safety Manager (Grade VI).

This is an excellent opportunity for a healthcare quality professional to join a progressive organisation committed to delivering safe, effective, and person-centred care within a regulated healthcare environment.

Reporting to the Head of Quality, Risk & Compliance, the successful candidate will support the development and implementation of quality, risk, and patient safety systems in line with relevant legislative and regulatory standards, including those set by the Mental Health Commission, HSE, Mental Health Act, and Health and Safety Authority.

The successful candidate will also play a key role in data analysis, governance reporting, quality improvement initiatives, risk management, and organisational compliance activities.

Key Responsibilities

Quality & Patient Safety

• Support the development and implementation of operational policies relating to quality, risk, and patient safety.
• Assist in the management and administration of the organisation’s electronic quality management system (QPulse), including incidents, complaints, audits, risks, and quality improvement plans.
• Coordinate and analyse quality and patient safety data from multiple sources to support organisational learning and improvement.
• Develop dashboards, reports, and trend analyses relating to incidents, complaints, audits, risks, and quality indicators.
• Ensure data integrity across quality and patient safety databases and reporting systems.
• Coordinate cyclical reporting processes and support relevant governance committees.
• Manage document control processes and support audit scheduling and regulatory compliance activities.
• Assist in the delivery of training relating to quality, safety, and compliance.
• Deputise for the Head of Quality, Risk & Compliance when required.

Risk & Incident Management

• Support incident management processes, investigations, and implementation of improvement actions.
• Ensure compliance with reporting requirements for Serious Reportable Events, Notifiable Incidents, and Category 1 incidents.
• Provide specialist guidance to clinical teams in relation to serious incident management processes.
• Participate in reviews following serious incidents as required.
• Promote a culture of quality, safety, risk awareness, and open disclosure across the organisation.

Complaints & Continuous Improvement

• Support the management of complaints and feedback processes.
• Promote a patient-centred environment where service users are treated with dignity, empathy, and respect.
• Identify opportunities for service improvement and implement quality initiatives aligned with best practice and regulatory requirements.

Candidate Requirements

Essential Experience & Knowledge

• Significant experience in healthcare quality, patient safety, and data management.
• Experience using electronic quality management systems and reporting tools.
• Experience analysing and reporting on incidents, complaints, audits, risks, and quality improvement initiatives.
• Strong report-writing and presentation skills, including preparation of reports for senior management and governance committees.
• Experience in Risk assessment and risk management, Incident and complaint management, Quality improvement initiatives, Regulatory compliance, Stakeholder engagement and relationship management

Skills & Competencies

• Excellent MS Office skills, particularly Excel, Word, and PowerPoint.
• Strong IT and database management skills.
• Working knowledge of the Irish healthcare system.
• Knowledge of healthcare quality and risk management frameworks.
• Excellent communication, organisational, analytical, and problem-solving skills.
• Ability to work independently and collaboratively within a multidisciplinary environment.
• Strong commitment to continuous improvement and high-quality patient-centred care.

What’s on Offer

• Permanent full-time position
• Monday to Friday working hours
• Hybrid working options available following probation
• Opportunity to contribute to meaningful quality and patient safety initiatives within a respected healthcare setting
• Supportive and collaborative working environment