ICT Helpdesk

Job description

Job Title: ICT Helpdesk Technical Support
Location: South Dublin
Employment Type: Full-time Temporary Contract

We are seeking a motivated and customer-focused ICT Helpdesk Technical Support professional to join our team. This role involves providing first-line technical support, assisting with hardware and software installation, configuration, troubleshooting, and ensuring smooth IT operations across the organization.

Key Responsibilities:

• Provide ICT Helpdesk support and problem resolution to internal users.

• Act as the first point of contact for technical support requests via phone, email, or Helpdesk system.

• Manage requests, resolve issues, and escalate to second-level support where required.

• Perform remote troubleshooting for laptops, desktops, and network printers.

• Support Windows 11, Microsoft 365, and business applications.

• Assist with Microsoft Teams meetings and Teams room setup.

• Prepare laptops for new users, set up workstations, and deliver induction training.

• Support asset management, including stock control, inventory, and registration.

Skills & Experience:

• Proven experience as a Help Desk Technician or in a customer support role.

• Strong working knowledge of the Microsoft 365 environment.

• Solid understanding of computer systems, mobile devices, and related technology.

• Ability to diagnose and resolve technical issues efficiently.

• Excellent communication and interpersonal skills.

• Proactive, self-motivated, and able to work independently.

• Customer-focused and calm under pressure.

Qualifications:

• Certificate or Diploma in a Computer discipline, or a Microsoft Certification.

• Minimum 1 year of experience in a similar technical support role.