ICT Helpdesk Support Specialist

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Job description

Job Title: ICT Helpdesk Support Specialist

Salary: €30,000 to €35,000 per annum

Contract length: 6 months

Job Overview

Provide ICT helpdesk and frontline support to staff, including configuring and networking devices, managing user accounts, and troubleshooting software and hardware issues. Ensure compliance with IT policies, deliver IT training sessions, and maintain network security to ensure seamless ICT operations in line with service level agreements.

Key Tasks and Responsibilities

  • To agree and support procedures to configure and network Laptops/Tablets/PCs and peripherals at end user sites.
  • To support the systems, database and applications administrator on setup/removal of users on the Windows/Active Directory /applications/SharePoint/email and be able to allocate access rights, group membership etc. to the user
  • To install and configure PC software e.g. Operating systems, Application/Database Clients, Office Professional, E-mail and Networking/Security software
  • To respond to 2nd/ /3rd line support queries (direct, telephone, E-mail and help desk) posed by users relating to PCs, peripherals and the network.
  • To identify and solve hardware and software problems.
  • Provide assistance/client setup support on licensed software packages including Windows, Office 365 Professional, Adobe,Foxit Internet Browsers, Sharepoint 365, Teamsrooms, Zoom Goldmine, Integra, Trams, Fortinet Vpn/encryption, Phoneware/Call Pilot. etc.
  • To provide technical support on selected local Databases/Applications
  • To provide back-up service for the local Area Network servers and clients when necessary.
  • To provide in-house support on remote access software
  • Deliver IT Awareness and training sessions as required
  • Ensure that all software on PCs is licensed and suitable for the network environment and complies with IT Security Policy
  • Ensure compliance with IT procedures and policies

Qualifications and Experience

Essential

  • Proven ability to diagnose and resolve hardware and software problems with PCs and peripherals.
  • Proven working knowledge of Windows and Office Professional.
  • Knowledge of network technology and administration with special reference to Windows server, Active directories and the Internet (e.g. protocols, structured wiring, hubs, bridges, routers, multiplexers, SMTP, SMMP, HTML, DHCP).
  • Educated to 3rd level or equivalent in a computer related discipline

Desirable

  • Firewall/SharePoint/Juniper Administration
  • MCP/Cisco Certified training

Technical Competencies

  • Advanced knowledge and operation of the following IT tools is required:
  • PC/Laptop/Tablets running Windows 10
  • Microsoft Sccm
  • Microsoft Office365
  • Op Manager/ServiceDesk
  • VoIP – Avaya Office IP
  • Meeting room AV / IT integration requirements
  • Web conferencing/broadcasting using Teams/Zoom/
  • Access Control/Secure Centralised Multi-Function printing

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