Clerical Officer

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Job description

Job Title: Clerical Officer – Scheduling

Location: North Dublin

Rate of Pay: €15.95 per hour

Hours per week: 35hours (over 4 days)

Contract Duration: 6 months

Job Summary:

The Clerical Officer will be responsible for the efficient scheduling and coordination of vaccination clinics. This role involves administrative support, data entry, communication with patients and staff, and ensuring that the vaccination clinic schedule operates smoothly and efficiently.

Key Responsibilities:

  • Develop and maintain schedules for vaccination clinics, ensuring adequate staffing and resource allocation.
  • Coordinate appointment bookings, rescheduling, and cancellations.
  • Monitor daily schedules and make adjustments as necessary to accommodate changes.
  • Perform data entry and maintain accurate records of appointments, patient information, and vaccination inventory.
  • Prepare and distribute daily and weekly clinic schedules to relevant staff.
  • Assist with the preparation and dissemination of clinic-related communications, including reminders and follow-up notices.
  • Communicate with patients to confirm appointments, provide information, and address inquiries.
  • Assist patients with scheduling appointments through phone, email, and online platforms.
  • Handle patient complaints and escalate issues as needed to ensure patient satisfaction.

Skills and Competencies:

  • Strong organizational and time-management skills.
  • Excellent communication and interpersonal abilities.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and scheduling software.
  • Ability to work independently and as part of a team.
  • Attention to detail and accuracy in data entry and record-keeping.
  • Ability to handle confidential information with discretion.

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